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Overcoming Client Challenges

By Stephanie Hartnett

 

All clients are different and want or need different things. This can be challenging while trying to give them your best work.

My client, Team Luke Hope for Minds, needs my team's help on event planning and execution. The event, TLHFM Hit-A-Thon, is taking place this fall for the first time ever. This means that there are no guidelines to this event, or even a set time or place it will be held.

My team and I had a hard time thinking of ideas that we could potentially bring to the table. After many meetings with the client and as a team, we came to the conclusion that a toolkit would be the most beneficial thing we could work on.

After finally deciding the best thing we could do to help our client, the hard part set in ... actually creating the toolkit. This was a difficult task at first, because we had no information on the event or any prior examples to look at. It took a lot of trial and error to come up with the most important things our client needed within the toolkit.

Since we did not have a date, time, venue, or any of the specifics on the Hit-A-Thon, creating everything that was implemented in the toolkit was difficult and overwhelming. My team decided to place any information that we didn't concretely have in brackets, making it easy for our client to make any edits when the time came.

The most difficult task I had for myself was creating sample emails to potential coaches and sponsors. After looking at many email templates online, I was finally able to draft an email that included those brackets on the information we didn't know.

I can gladly say now that our TLHFM Hit-A-Thon toolkit is almost done and we have everything completed that needs to be in it. Although it took my team and me some time, overcoming this challenge has been a great accomplishment for myself as well as my team. I have learned from this experience that sometimes you just have to work with what you are given and not stress about the little things.

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